Kia ora, I’m Paul. When I first needed roof repairs for my Auckland home, I had no idea where to start. There were so many roofing companies out there — all promising top-quality work and affordable prices. It was hard to tell who was genuinely reliable and who was just saying the right things.

After doing my research and learning from experience, I realised the key to finding the right professionals is asking the right questions. The answers reveal a lot about a company’s skill, integrity, and reliability.

So, if you’re thinking of hiring a roofing company in Auckland, here are 10 essential questions every homeowner should ask before signing any contract.

1. Are You a Licensed Building Practitioner (LBP)?

Roofing is specialised work. In New Zealand, only Licensed Building Practitioners can legally carry out certain types of roofing and structural work. This certification proves that the roofer meets national standards for safety and quality.

If a company can’t show you their LBP details, that’s a clear red flag. You want to know your roof is in capable, qualified hands.

2. Do You Have Insurance Coverage?

Accidents happen — even with experienced professionals. Make sure your roofing company carries both public liability and worker’s compensation insurance. This protects you if something goes wrong on-site or if damage occurs to your property.

A reputable roofing company will always be upfront about insurance and happy to provide documentation.

3. How Long Have You Been Operating in Auckland?

Local experience matters. Auckland’s unique mix of humidity, coastal winds, and rain can be tough on roofs. A company that has worked in the region for years understands which materials and techniques perform best in our conditions.

When in doubt, choose a roofer who knows Auckland’s weather and its challenges inside out.

4. Can I See Examples of Your Previous Work?

Any trustworthy roofing company will have a portfolio or photos of completed projects. This helps you see the quality of their workmanship and gives you confidence in their abilities.

You can also ask for references or testimonials from past customers. Honest feedback from real people tells you more than any advertisement ever could.

5. What Roofing Materials Do You Recommend and Why?

Not all roofing materials are equal. Metal, tile, and asphalt all have different lifespans, costs, and maintenance needs. A professional roofer will recommend materials suited to your home’s structure, design, and location.

Their answer will also show whether they genuinely want what’s best for your roof — or just what’s easiest for them to install.

6. What Does Your Quote Include?

Before agreeing to anything, get a detailed written quote. It should clearly list materials, labour, removal of old materials, permits, and clean-up.

This ensures there are no hidden costs later on. A transparent quote is a sign of an honest and professional roofing company.

7. Do You Offer a Warranty or Guarantee?

Reliable roofing companies stand by their work. Ask if they provide warranties for both materials and workmanship.

A good company won’t just finish the job and disappear. They’ll guarantee that your roof will last and fix any issues that might arise during the warranty period.

8. Who Will Be Working on My Roof?

Sometimes the company that quotes your job isn’t the one that actually does the work. Make sure you know who’ll be on your roof — their experience level, training, and whether they’re direct employees or subcontractors.

This helps ensure consistency, safety, and accountability throughout the project.

9. How Long Will the Project Take?

A clear timeline prevents frustration and uncertainty. The roofer should explain how long each stage of the job will take, including preparation, repair, installation, and clean-up.

Good communication helps you plan around the work and know exactly what to expect.

10. How Do You Handle Unexpected Problems?

Sometimes a simple repair uncovers deeper issues like rotten timber or water damage. Ask how the company deals with surprises like these.

Professional teams will stop work, discuss options, and explain additional costs before continuing. That transparency ensures you stay in control of your budget and your home.

Hiring the right roofing company is one of the most important decisions you’ll make as a homeowner. Asking these 10 questions helps you find professionals who value quality, safety, and clear communication.

If you’re looking for a team that ticks all these boxes, I recommend Solution Roofing. They’re experienced, reliable, and well-known across Auckland for their craftsmanship and honesty. Whether you need repairs, replacements, or a full inspection, their friendly team will guide you through every step with care and transparency.

A roof is more than protection from the weather — it’s what keeps your home safe and comfortable. Choose professionals who understand that, and your home will thank you for years to come.