ISO/IEC 20000-1: 2018 Information Technology Service Management
ISO/IEC 20000-1: 2018 Certification is the internationally recognized standard for IT Service Management Systems. It was developed by the International Organization for Standardization (ISO) in collaboration with the International Electrotechnical Commission (IEC) for organizations to plan, design, implement, operate, monitor, and continually improve IT services that align with business goals...
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