The Science of Waiting: Why Telephone On Hold Messaging Works

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2025-08-13 08:32:14 -

Waiting is inevitable, but how customers feel during that wait can make or break their perception of your business. telephone on hold messaging taps into psychological principles to make the wait feel shorter and more productive. Perception of Time Studies show that people perceive waits as shorter when they are informed or entertained. On-hold messaging does both, making a two-minute wait...

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